We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 14 days of the delivery date for a full refund.
Email us at place@jiailford.xyz to request a return authorization. Please include your order number and reason for return.
We will send you detailed instructions including the return shipping address and a prepaid return label (for domestic returns).
Carefully package your item and ship it back using the provided label. We recommend insuring your package for its full value.
Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
We understand that finding the perfect piece is important. If you need a different size or would like to exchange for another item, please contact us and we will do our best to accommodate your request. Exchanges are subject to availability.
Refunds will be credited to your original payment method. Please allow 5-7 business days for the refund to appear on your statement after we receive your return.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
If you receive a damaged or defective item, please contact us immediately at place@jiailford.xyz. We will work with you to resolve the issue promptly.
If you have any questions about our return policy or need assistance with a return, please don't hesitate to reach out to us.
place@jiailford.xyz